Customer Service Executive

20,000 - 22,000 /month

Fatakpay Digital Private Limited

Andheri (East), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

40 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Service Executive (VoiceNon-Voice) to join our team at Fatakpay Digital Private Limited. The role offers ₹20,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Service Executive job

Who is eligible to apply for this Customer Service Executive job at Fatakpay Digital Private Limited?
Ans : Candidates should have a 12th Pass and above qualification and skills like Domestic Calling for this Customer Service Executive job offered by Fatakpay Digital Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹22,000 per month in this Customer Service Executive position.
What shift and timings does this job follow?
Ans : This Customer Service Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many vacancies are there for this Customer Service Executive job?
Ans : There are 40 vacancies for this Customer Service Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Service Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Service Executive, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Service Executive position is Andheri (East), Mumbai.
Who is the right fit for this Customer Service Executive job?
Ans : A candidate having skills like Domestic Calling with 1-1 years of experience is the right fit for this Customer Service Executive job.
What makes this Customer Service Executive job a good opportunity?
Ans : This Customer Service Executive job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 40 openings.