Customer Service Executive

25,000 - 38,000 /month

Concentrix Services

Mira Road, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

14 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Customer Service Executive to join our team at CONCENTRIX SERVICES. The role offers ₹25,000 - ₹38,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Service Executive job

Can freshers or experienced candidates apply for this Customer Service Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Service Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Executive job ranges between ₹25,000-₹38,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mira Road, Mumbai.
How many vacancies are there for this Customer Service Executive job?
Ans : There are 14 vacancies for this Customer Service Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Service Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Service Executive job?
Ans : As a Customer Service Executive, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Service Executive position is Mira Road, Mumbai.
Who is the right fit for this Customer Service Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-3 years of experience is the right fit for this Customer Service Executive job.
What makes this Customer Service Executive job a good opportunity?
Ans : This Customer Service Executive job is a good opportunity as it offers a salary between ₹25,000-₹38,000 per month. This is a Full Time job and has 14 openings.