Customer Service Associate

Customer Service Associate (Chat Process)

Employment Type: Full-time, Work from Office

Job Overview:

As a Customer Service Associate (CSA), you will be responsible for responding to customer queries and providing accurate resolutions through chat support. The role involves assisting customers with existing and new service-related queries, ensuring a smooth and satisfactory customer experience.

Eligibility Criteria:

• Education: Minimum 10th pass & above

• Not Eligible: BE/B.Tech/Post-Graduate candidates

• Experience:

  • Fresher or

  • 1+ year of experience in customer service (voice or non-voice)

• Age Limit: Up to 40 years

• Communication Skills: Excellent written and verbal English

Assessment Rounds:

1. Registration – AI & HR Screening

2. Assessment: Writex (Cut-off B2 level), Typing (20 WPM, 80% Accuracy)

3. LC Round: Training Team Evaluation

4. Final Round: Operations Team

Shift & Work Details:

• Shift Timing: 12:30 PM – 2:30 AM (9.5-hour shift)

• Weekly Off: 2 split offs (No fixed Saturday/Sunday off)

• Mode: Work from Office

Compensation:

• Band 1 (Fresher): ₹3,00,000 LPA (₹25,000 CTC / ₹22,700 Take Home)

• Band 2 (1 Year Experience): ₹3,24,000 LPA (₹27,000 CTC / ₹25,000 Take Home)

• Band 3 (2+ Years Experience): ₹3,60,000 LPA (₹30,000 CTC / ₹26,200 Take Home)•

  Band 3 offered under exceptional approvals and depends on last CTC.

Key Responsibilities:

• Handle customer queries via chat and provide prompt, accurate responses.

• Offer personalized resolutions and maintain service quality.

• Collaborate with internal teams for escalations or technical support.

• Ensure customer satisfaction through professional communication.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., Umanist Business Consulting (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 99 Customer Service Associate at Umanist Business Consulting (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Night Shift.