Customer service associate

Job Description – Customer Service Associate (Inbound Calling + Upselling)

Company: Altruist Technologies Pvt. Ltd.

Job Title: Customer Service Associate ( Axis Bank Process )

Location: Sector 127, Noida (Near HCL Tech Gate No. 1)

Work Mode: Work From Office (WFO)

Openings: 300+

Job Overview

Altruist Technologies Pvt. Ltd. is hiring Customer Service Associates for its Inbound Calling process. We are looking for enthusiastic, customer-focused individuals with excellent communication skills who can deliver exceptional customer service while identifying opportunities for upselling products and services. Fresh graduates and experienced candidates are encouraged to apply.

Salary

• Freshers: ₹17,500 CTC per month

• Experienced: ₹18,500 CTC per month

• Performance-Based Incentives

• Monthly Service Bonus

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.

• Resolve customer queries and provide accurate information.

• Identify customer needs and recommend relevant products or services through upselling.

• Deliver excellent customer service while maintaining quality standards.

• Maintain accurate records of customer interactions.

• Achieve individual and team performance targets.

Eligibility Criteria

• Graduates (Freshers can apply).

• Undergraduates with prior customer service experience are also eligible.

• Excellent communication skills in English and Hindi.

• Strong customer handling and problem-solving abilities.

• Immediate joiners will be preferred.

Job Benefits

• Free Shuttle Transportation

• Paid Training (Salary applicable from Day 1 of Training)

• Performance-Based Incentives

• Monthly Service Bonus

• Permanent Employment Opportunity

• Career Growth and Learning Opportunities

Working Schedule

• 6 Days Working

• Rotational Shifts

• Work From Office

Selection Process

• HR Round

• Operations Round

• SVAR Assessment

• Client Round

Work Location

Altruist Technologies Pvt. Ltd.

Tower C, 3rd Floor, Tech Boulevard

Sector 127, Noida

Near HCL Tech Gate No. 1

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.