Customer Sales Executive

Customer Support Executive

Location: Airoli Mindspace
Employment Type: Full-Time
Industry: International BPO / Customer Support

Role Overview

We are looking for a Customer Support Executive who will deliver high-quality customer service by resolving high-volume customer queries and providing guidance on account management, billing, and licensing basics. The role focuses on delivering prompt, empathetic, and professional support while ensuring a seamless customer experience.

Key Responsibilities

Customer Support & Experience

• Handle customer interactions through chat and voice support channels.

• Address customer queries efficiently and ensure timely issue resolution.

• Deliver professional and empathetic customer service.

Account & Billing Support

• Assist customers with queries related to account access, billing, subscription plans, and product usage.

License & Admin Assistance

• Guide customers in user management, seat allocation, and Admin Console navigation.

Creative Tool Support

• Provide basic guidance on creative tools such as Adobe Express and Adobe Firefly for everyday tasks like creating resumes, social media posts, and marketing materials.

Documentation & Escalation

• Maintain accurate records of customer interactions in CRM systems.

• Escalate complex issues to higher-level support teams when necessary.

Retention & Renewal Support

• Identify potential renewal opportunities and reinforce product value to customers.

• Escalate high-risk accounts to the retention team when required.

Core Competencies

• Service Excellence: Strong ability to listen actively and resolve customer concerns effectively.

• Communication Skills: Ability to simplify product, billing, and service information.

• Sales & Retention Awareness: Basic understanding of renewal identification and customer retention techniques.

• Technical Aptitude: Ability to learn and navigate support tools and CRM systems.

Qualifications

Education

• Graduate from a recognized university or equivalent experience in a relevant field.

Experience

• 1–3 years of experience in Sales or Customer Support roles in an International BPO environment.

Skills Required

• Excellent verbal and written communication skills.

• Global English proficiency at C1 level or higher (CEFR framework).

• Strong interpersonal and problem-solving skills.

• Ability to follow structured processes consistently.

• Familiarity with CRM tools or customer support platforms is an advantage.

Compensation & Benefits

• Salary: Up to ₹5,00,000 per annum

• Travel Allowance: ₹3,500 per month

• One-way Cab Opt-out Allowance: ₹1,750 per month

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.