A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 23,000 /month*
Propel Hr Management Services Private Limited
Sanjay nagar, Bangalore
₹3,000 incentives included
0 - 6 months Experience in Customer Support / TeleCaller
फुल टाइम
Customer Relationship Officer
Company: Eureka Forbes Limited (EFL)
Location: Bangalore
Experience: 0-1 Years
Qualification: Graduate
Job Description
We are looking for a customer-focused Customer Relationship Officer to manage customer interactions, coordinate service technician visits, generate service leads, and ensure excellent customer satisfaction.
Roles & Responsibilities
Generate leads for service technicians to visit customers and convert service opportunities.
Assign work orders to technicians based on performance scores and customer location.
Guide customers regarding company processes and policies.
Promote direct-to-customer channels and self-service options.
Improve technician productivity through efficient ticket allocation.
Follow standard operating procedures and telecalling scripts.
Maintain shift schedules and ensure timely attendance.
Prepare and submit operational reports and dashboards on time.
Ensure cash and cheque submissions to the accounts department as per company procedures.
Required Skills
Excellent customer service and communication skills.
Polite, courteous, and professional attitude.
Good knowledge of local city geography.
Ability to read, write, and speak the local language.
Ability to read, write, and speak English or Hindi.
Good coordination, problem-solving, and time-management skills.
Eligibility Criteria
Graduate in any discipline.
1–3 years of experience in telesales, preferably in BFSI, telecommunications, or real estate.
Female candidates preferred, as specified in the original job description.
