We are looking for a Customer Relationship Manager to join our team at Vigo Infotech Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹10,000 - ₹18,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Post Graduate and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.
More about this Customer Relationship Manager job
What are the eligibility criteria for this Customer Relationship Manager job?
Ans : Candidates should have a Post Graduate and above qualification with 1-2 years of experience for this Customer Relationship Manager job offered by Vigo Infotech Private Limited in Kandivali (West), Mumbai.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹10,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kandivali (West), Mumbai.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 5 vacancies for this Customer Relationship Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Kandivali (West), Mumbai.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹10,000-₹18,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Skills Required
Ability to understand customer queries and provide proper resolutions, Good followup skills, Basic knowledge of MS Office and CRM tools, Ability to handle multiple customer queries efficiently, Strong customerhandling and problemsolving skills, Excellent verbal and written communication skills