Customer Relationship Manager

30,000 - 50,000 /month*

Vfm Motors Private Limited

Halasur, Bangalore

₹5,000 incentives included

5 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Automobile

All Education levels

Females Only

6 days working | Day Shift

Job Benefits: PF

PAN Card

Job Description

Job Title: Senior CRM Executive / CRM Lead

Department: Sales & Customer Experience
Brand: VFM Honda BigWing
Experience: 5+ Years in Two-Wheeler / Premium Automotive Industry
Location: VFM Honda BigWing Showroom

Role Purpose

The Senior CRM Executive at VFM Honda BigWing is responsible for end-to-end customer lifecycle management, driving premium customer experience, improving conversion, retention, and referrals, and ensuring strict CRM compliance as per Honda BigWing standards. The role also involves mentoring junior CRM staff and acting as a bridge between Sales, Service, and Management.

Key Roles & Responsibilities

Customer Lifecycle & Relationship Management

Manage complete customer journey: enquiry → booking → delivery → post-sales engagement
Ensure personalized, high-touch BigWing customer experience
Build long-term relationships with premium motorcycle customers

Lead Management & Conversion Support

Oversee walk-in, digital, corporate, and referral leads
Ensure 100% lead capture and follow-up discipline in CRM
Support sales team to improve enquiry-to-booking conversion

Booking, Delivery & Coordination

Track booking status, documentation, and delivery timelines
Coordinate with Sales, Finance, Insurance, RTO, Stock, and Service teams
Ensure flawless premium delivery experience as per BigWing SOP

Post-Sales Experience & Retention

Drive post-delivery follow-ups (Day 1 / 7 / 30 / 90)
Handle escalations and customer concerns with ownership mindset
Increase repeat purchases, referrals, and riding community engagement

CRM Analytics, Reporting & Audit

Monitor CRM dashboards and conversion reports
Ensure data accuracy and compliance with Honda BigWing audits
Present MIS reports to dealership management

Process Improvement & Team Mentoring

Train and guide Junior CRM / CRE staff
Implement process improvements to enhance customer satisfaction
Coordinate BigWing events, rides, and customer engagement programs

Key Performance Indicators (KPIs)

Enquiry response & follow-up adherence
Conversion ratio improvement
Customer Satisfaction Score (CSAT)
Repeat & referral business
CRM data accuracy & audit scores

Eligibility Criteria

Graduate / MBA preferred
5+ years experience in two-wheeler or premium automotive CRM
Strong English communication & customer handling skills
Proven experience in CRM systems, MIS & process audits
Passion for premium motorcycles and customer experience

Why This Role at VFM Honda BigWing

Leadership exposure in a premium motorcycle brand
Direct involvement in BigWing community & events
Performance-linked growth opportunities
Strong process-driven CRM environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 5-7 years of experience.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹30,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Halasur, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 5-7 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
What does the role of Customer Relationship Manager involve?
Ans : As a Customer Relationship Manager, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Halasur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 5-7 years of experience is ideal for this Customer Relationship Manager job.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹30,000-₹50,000 per month. This is a Full Time opportunity and has 10 openings available.