Customer Relationship Manager

Job description

Client Relationship Manager JD

·         Client Communication: Maintain regular communication with clients to understand their requirements, address concerns, and provide updates on services.

·         Account Management: Oversee and manage client accounts, ensuring accurate and timely delivery of services. Collaborate with internal teams to meet client expectations.

·         Issue Resolution: Act as the primary point of contact for issue resolution, promptly addressing client queries and concerns to ensure high-level satisfaction.

·         Client Retention: Develop strategies to enhance client retention and loyalty. Identify opportunities to upsell or cross-sell services that align with client needs.

·         Market Insight: Stay informed about industry trends and market conditions to provide clients with valuable insights and suggestions for optimizing their logistics strategies.

·         Contract Negotiation: Collaborate with the sales team in negotiating contracts and agreements. Ensure that terms are mutually beneficial and align with company policies.

·         Feedback Collection: Proactively seek client feedback and use it to enhance service quality. Implement improvements based on client suggestions to strengthen the partnership.

·         Performance Analysis: Monitor key performance indicators (KPIs) for assigned accounts and implement corrective measures when necessary. Provide regular reports to clients on the performance of logistics services.

·         Cross-Functional Collaboration: Work closely with operations, sales, and other departments to coordinate seamless service delivery and address client needs effectively.

·         Documentation: Maintain accurate and up-to-date client records, contracts, and documentation. Ensure compliance with company policies and industry regulations.

Role: Sales Support & Operations - Other

Industry Type: Courier / Logistics (Logistics Tech)

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred key skills

Client Coordination Client Servicing Account Management Client Account Management Client Relationship

Client Handling

About company

National Carriers Corporation - https://national-carriers.com/

National Carriers Corporation Road | Rail | Sea | Air | Transport to Bangladesh

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., NATIONAL CARRIERS CORPORATION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at NATIONAL CARRIERS CORPORATION
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.