Customer Care Representative

🚀 FIRSTSOURCE – New Hiring (VFS Refunds) 🚀

📌 Position: Escalation Executive – Level 2

📍 Location: WFO (Work From Office)

⏰ Shift: 24/7

💻 Process: Blended – 70% Email ✉️ | 30% Calls 📞

🚗 Pick-up/Drop: Not provided

💰 Salary: ₹30,000 – ₹35,000 in hand

💼 Job Summary:

Manage complex customer issues escalated beyond frontline support. Direct communication with customers 👩‍💻, analyzing technical or service-related problems 🧐, and coordinating with teams 🤝 for timely resolution.

✅ Key Responsibilities:

Handle and resolve Level 2 escalation calls professionally 📞

Analyze root causes & provide immediate and long-term solutions 🔍

Act as liaison between customers and internal departments 🏢

Maintain proactive communication with stakeholders 💬

Document actions, resolution status, and customer feedback 📝

🛠 Skills Required:

Strong problem-solving & decision-making abilities 💡

Excellent communication & conflict resolution skills 🗣

Technical proficiency relevant to product/service 🖥

Experience in customer-facing roles under high-pressure scenarios 🔥

🎓 Qualification & Experience:

Graduate 🎓

Minimum 2 years experience in customer service/escalation ⏳

🗣 Communication: Excellent (VNA 3.0)

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Firstsource.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 20 Customer Care Representative at Firstsource
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.