Customer Relationship Manager

Key Responsibilities:

Payment Collections
Create and manage daily MIS reports in Excel
Coordinate with banks for timely disbursements
Ensure complete documentation and follow-up on demand letters
Meet and exceed quarterly collection targets

Customer Service
Respond to customer queries within defined TAT
Provide first-level resolutions to ensure satisfaction
Build rapport to encourage repeat and referral business

Document Preparation
Draft and issue post-sales documents such as Agreements, NOCs, Possession Letters
Ensure at least 95% accuracy and legal compliance
Maintain proper records for audit and operational efficiency

Process Adherence
Follow defined SOPs and process maps
Proactively suggest improvements to reduce turnaround time

Customer Account Management
Maintain real-time tracking of all customer interactions
Collaborate with internal teams and external stakeholders
Manage the complete post-sales journey to minimize customer complaints

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Marathon.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at Marathon
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.