Customer Relationship Manager

Contact: Alefiya Bharmal | 📞 +91 90042 50980 | 📧 alefiya@kalkifashion.in
Company Website: www.kalkifashion.com

Job Title: CRM (Customer Relationship Management) – Retail Store

Department: Operations
Location: Kalki Fashion Retail Store
Reporting To: Store Manager
Shift: 11 AM – 8 PM
Working Days: Monday to Sunday (1 weekly off between Mon–Thu)

About the Role:

Kalki Fashion is looking for an experienced CRM Executive to manage and grow customer relationships in our retail store. You’ll ensure top-notch service, handle customer interactions (inbound & outbound), manage loyalty and engagement programs, and work with data to drive satisfaction and retention.

Key Responsibilities:

• Build strong relationships with customers via calls, messages, and in-store interactions.

• Manage and update customer data accurately.

• Resolve customer queries and complaints professionally.

• Analyze customer trends to support marketing and sales strategies.

• Organize VIP experiences, events, and promotions.

• Work closely with the store team to deliver a seamless experience.

What We’re Looking For:

• Graduate with 2+ years’ experience in CRM or customer service (preferably in fashion/luxury retail).

• Excellent communication and problem-solving skills.

• Comfortable using CRM tools and analyzing customer data.

• Passion for fashion, detail-oriented, and customer-first attitude.

Interested?
Share your CV at 📧 alefiya@kalkifashion.in or call 📞 +91 90042 50980

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., KALKI FASHION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 6 Customer Relationship Manager at KALKI FASHION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.