Customer Relationship Manager

27,000 - 30,000 /month

Icici Lombard General Insurance Co Limited

Vashi, Navi Mumbai

6 - 36 months Experience in Customer Support / TeleCaller

10 Openings

फुल टाइम

आवश्यक स्किल्स

Computer Knowledge

Domestic Calling

Query Resolution

जॉब हाइलाइट्स

Languages: Hindi, Marathi

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Benefits: PF

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

We are looking for a Customer Relationship Manager to join our team at Icici Lombard General Insurance Co Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to insurance. The role offers ₹ 27,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹27,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 10 vacancies for this Customer Relationship Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Manager job is open for both male and female candidates.
What does the role of Customer Relationship Manager involve?
Ans : As a Customer Relationship Manager, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Vashi, Mumbai.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-3 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹27,000-₹30,000 per month. This is a Full Time job and has 10 openings.