Customer Relationship Manager

Job Description: CRM Service

Location: Worli, Mumbai, Maharashtra

This is a distinguished authorized dealer of Mercedes-Benz vehicles in Mumbai, committed to delivering exceptional customer experiences through premium automotive services. With multiple state-of-the-art showrooms and service centers across Mumbai, we uphold the highest standards of luxury and performance.

Role Overview:

The CRM (Customer Relationship Management) Service Specialist plays a pivotal role in enhancing customer satisfaction and loyalty by effectively managing service-related interactions. This position requires a proactive individual who can oversee customer service processes, address inquiries, and ensure seamless service experiences that align with the luxury standards of the Mercedes-Benz brand.

Key Responsibilities:

• Act as the primary contact for service-related queries and customer concerns.

• Coordinate with service teams to ensure smooth service operations.

• Maintain customer records and analyze feedback for service improvements.

• Enhance customer retention through loyalty programs and follow-ups.

• Generate reports on service performance and customer satisfaction.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, or related field.

• 3+ years of experience in CRM, preferably in the automotive sector.

• Strong communication, problem-solving, and organizational skills.

• Proficiency in CRM software and customer service tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., AUTO HANGER.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 5 Customer Relationship Manager at AUTO HANGER
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.