Sales Executive

Accountable to receives & review customer applications and requirements. Ensures that all

required information and documents are available and processes the application promptly and

efficiently. Develops strong bond with customers, to generate demand and in order to enhance

revenue. Responsible to achieve set KPIs as well as high level of customer satisfaction while

interfacing with the customer. Identifies and realizes pro-actively up-selling and cross-selling

opportunities. Providing premium care to critical customers and Managing escalations.

Accountable to receives & review customer applications and requirements. Ensures that all

required information and documents are available and processes the application promptly and

efficiently. Develops strong bond with customers, to generate demand and in order to enhance

revenue. Responsible to achieve set KPIs as well as high level of customer satisfaction while

interfacing with the customer. Identifies and realizes pro-actively up-selling and cross-selling

opportunities. Providing premium care to critical customers and Managing escalations

KEY RESPONSIBILITIES

• Develop product knowledge by keeping up to date with service and product offerings as made

available by Etisalat

• Sales of Etisalat products and services in the Store

• Providing product and service information to the customers

• Proactively demonstrate services to customer ensuring their satisfaction that reflect in NPS,

aiming for high scores

• Sell products and services to customers according to customer needs

• Ensure process, guidelines & policies adherence in all transactions

• Use range of tools and techniques available to structure and manage different types of

customers and close sales (internet, marketing material, interactive areas and tools)

• Ensure Retail Customer Journey is implemented as per the directions

• Follow, ensure & adhere to WFM report

• Collect payments from customers in a secure and orderly manner

• Respond to customer enquiries & follow the process in getting the information from Retail

knowledge source

• Assist subscribers in maintaining and updating customer accounts

• Adhere to Etisalat standards in all activities and tasks (Great Service, Great Sales, Great

Standards and Great People)

• Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations

• Handle and count cash and other payments, responsible for reconciling payments against

system records daily

• Collect and verify required documentation, such as National ID, forms and receipts as per

TDRA regulations

• Follow TDRA and Etisalat by e& guidelines and showing the full adherence of process and

procedures.

• Assume responsibility for tasks delegated by Store Manager or Duty Manager

• Demonstrate the cross/up sales activities to maximize the Etisalat by e& share and revenue

and increase the sales baseline

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Sales Executive job

1. What is the eligibility criteria to apply for this Sales Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹50000 - ₹90000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Sales Executive job?
   Ans: This Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Executive job?
   Ans: No, there is no fee applicable for applying this Sales Executive job and during the employment with the company, i.e., JOBS GLOBAL.COM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Executive role?
   Ans: There is an immediate opening of 50 Sales Executive at JOBS GLOBAL.COM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Sales Executive job?
   Ans: This Sales Executive job has Day Shift.