Customer Relationship Manager

18,000 - 35,000 /month

Adekon Management Private Limited

Howrah, Kolkata

0 - 1 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Relationship Manager to join our team at . The role offers ₹16500 - ₹22500 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Relationship Manager job

What is the eligibility criteria to apply for this Customer Relationship Manager job?
Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Relationship Manager job?
Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Adekon Management Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Manager role?
Ans: There is an immediate opening of 20 Customer Relationship Manager at Adekon Management Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job has Day Shift.