A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Wilco
Murbad, Mumbai
2 - 3 years Experience in Customer Support / TeleCaller
Full Time
Contract
To manage and strengthen relationships with existing customers, ensure timely communication and order coordination, resolve customer concerns, and work closely with Production, Quality, PPC, Dispatch and Accounts teams to ensure customer satisfaction and on-time delivery.
Key Responsibilities
Manage day-to-day communication and relationships with existing customers.
Receive and coordinate customer requirements, enquiries, purchase orders and schedules.
Coordinate with PPC, Production, Quality, Tool Room, Stores and Dispatch for timely order execution.
Monitor customer orders, delivery schedules and pending requirements.
Ensure timely submission of quotations, order confirmations, delivery commitments and related documents.
Handle customer complaints and coordinate with the Quality and Production teams for effective resolution.
Track OTIF (On-Time-In-Full) performance and take corrective actions for delivery delays.
Prepare and maintain customer-wise order status, dispatch, complaint and follow-up reports.
Coordinate with customers regarding new product development, samples, trials and approvals.
Maintain proper records of customer drawings, specifications, quality requirements and correspondence.
Follow up for customer feedback, payment-related coordination and pending documentation with the concerned departments.
Identify opportunities for repeat orders and business development from existing customers.
Conduct regular customer follow-ups and participate in customer meetings when required.
Ensure customer requirements are communicated clearly to the relevant internal departments.
Support management in preparing MIS reports, customer performance reports and business review presentations.
Maintain confidentiality of customer information and company commercial data.
