Customer Relationship Executive

40,000 - 60,000 /month

Universal Hr Solutions

Lower Parel East, Mumbai

4 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Automobile

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Hiring for CRE( Customer Relationship Executive )

Female Candidate

Min 5 yrs experience

Responsibilities:

• Act as the primary point of contact for customers visiting or contacting the workshop. • Handle customer inquiries, service bookings, and follow-ups efficiently. • Maintain strong relationships with premium and high-value clients. • Coordinate with the Operations Head and service team for smooth workflow and timely delivery. • Ensure excellent customer experience from vehicle drop-off to delivery. • Keep customers updated regarding service status, timelines, and costs. • Manage CRM systems and customer data records accurately. • Handle customer feedback, complaints, and escalations professionally. • Support in upselling services and AMC packages where applicable. • Maintain proper documentation and filing of customer queries. • Ensure adherence to brand standards, grooming, and communication etiquette.

Skills and Qualifications:

• Graduate, post graduate in any discipline. • Excellent communication and interpersonal skills. • Presentable personality with a professional and polished appearance. • Strong customer handling and problem-solving ability. • Basic understanding of automobile service processes. • Proficiency in MS Office and CRM software • Ability to work in a fast-paced, high-expectation environment.

Contact : Divyaa

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a Graduate and above qualification with 4-7 years of experience and skills like Domestic Calling, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹40,000-₹60,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel East, Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There is 1 vacancy for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 4-7 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Executive job?
Ans : As a Customer Relationship Executive, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Lower Parel East, Mumbai.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 4-7 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹40,000-₹60,000 per month. This is a Full Time job and has 1 openings.