Customer Relationship Executive

15,000 - 20,000 /month

Roche International

turbhe, Navi Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Ensure smooth execution from order to delivery and drive repeat business through consistent follow-ups. This role is the bridge between customer, operations, Management and accounts. NON-NEGOTIABLE REQUIREMENTS STRONG FOLLOW-UP & COORDINATION SKILLS • Track every order till completion • Ensure internal teams and customers stay aligned ATTENTION TO DETAIL • Accuracy in order forms, dispatch details, and communication • Ensure stock status of finished goods material is up to date CUSTOMER COMMUNICATION DISCIPLINE • Provide regular updates • Handle queries calmly and clearly • Follow up for advance payments or collection of payment as per credit terms
Order Processing • Create and manage order forms • Create PIs • Ensure all details are accurate and complete 2. Internal Coordination • Coordinate with: o Operations (production & dispatch planning) o Accounts (payments, invoices) 3. Customer Updates • Share regular updates on: o Order status o Dispatch timelines • Send dispatch details to customers 4. Payment & Collection Coordination • Follow up for: o Advance payments o Outstanding collections • Coordinate collection calls 5. Post-Delivery Follow-Up • Confirm receipt of material • Follow up for repeat orders

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There is 1 vacancy for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is turbhe, Mumbai.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.