Customer Relationship Executive

10,000 - 15,000 /month

R. K. Studio

Jorasanko, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Post Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a confident, energetic, and customer-focused CRM Executive to manage customer relationships and provide excellent support. Freshers with excellent communication skills and a willingness to learn are welcome to apply.

Key Responsibilities

Handle customer inquiries via phone, WhatsApp, and other communication channels.
Build and maintain strong relationships with wholesalers and retailers.
Understand customer requirements and recommend suitable products.
Explain product details, fabrics, designs, pricing, and collections confidently.
Follow up with customers for orders, payments, and repeat business.
Resolve customer queries professionally and promptly.
Coordinate with the sales, production, and dispatch teams to ensure smooth order processing.
Maintain accurate customer records and follow-up schedules.

Required Skills

Excellent spoken Hindi (mandatory).
Basic English communication is an added advantage.
Strong product understanding or the ability to learn quickly.
Confident and clear communication with customers.
Positive, active, and energetic personality.
Good convincing and relationship-building skills.
Strong listening and problem-solving abilities.
Basic knowledge of MS Excel and WhatsApp.

Eligibility

Freshers and experienced candidates are welcome.
Graduation is preferred but not mandatory for the right candidate.
Prior experience in customer service, CRM, telesales, or the garment industry is an added advantage.

Preferred Candidate

Confident while speaking with customers.
Quick learner with a positive attitude.
Well-organized and responsible.
Customer-centric mindset with excellent follow-up skills.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹15,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jorasanko, Kolkata.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There are 2 vacancies for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Post Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Relationship Executive, you will work on skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Jorasanko, Kolkata.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 2 openings.