Customer Relationship Executive

Job Summary:

The Customer Relationship Executive (CRE) is responsible for handling resident communication, complaints, coordination, and administrative support at the residential property. The role ensures smooth resident services and maintains positive relationships between residents, management, and service teams.

Key Responsibilities:

Resident Management

Handle resident complaints and service requests professionally.

Maintain complaint registers and ensure timely closure.

Coordinate with housekeeping, security, maintenance, and technical teams for issue resolution.

Assist residents with move-in and move-out formalities.

Communication & Coordination

Share notices, circulars, and updates with residents.

Coordinate with committee members and property management teams.

Attend resident meetings and prepare MOM (Minutes of Meeting).

Administrative Work

Maintain records of residents, vendors, staff attendance, and visitor data.

Prepare daily, weekly, and monthly reports.

Maintain documentation related to AMC, invoices, and service records.

Handle email communication and follow-ups.

Facility Coordination

Coordinate with vendors for maintenance work.

Monitor common area issues and ensure timely rectification.

Follow up on pending complaints and operational activities.

Customer Service

Ensure professional behavior and good resident satisfaction.

Manage escalations politely and effectively.

Maintain proper grooming and communication standards.

Required Skills:

Good communication skills

Computer knowledge (Excel, Word, Email)

Complaint handling ability

Coordination & follow-up skills

Report preparation

Basic administrative knowledge

Qualification:

Graduate preferred

Experience in residential property management / facility management preferred

Experience:

1–3 years preferred in residential society or facility management

Working Timing:

General Shift / Rotational Shift as per site requirement

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.