Customer Care Service

25,000 - 40,000 /month

Ithink Logistic Quick Services Private Limited

Malad (East), Mumbai

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

ABOUT JOB ROLE:

We are looking for a dedicated Client Servicing Executive for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.

REQUIREMENTS:

• Strong desire to learn

• Creative approach towards problem-solving

• Excellent verbal and written communication skills

• Staying updated with recent trends happening in the startup industry

• Good MS excel knowledge and ability to handle stress well.

JOB ROLE AND RESPONSIBILITIES

• Should be pleasant and empathetic while they’re Managing Enterprise clients.

• Resolve client complaints via phone, email, whatsapp.

• Possess great listening skills and patience

• Possess excellent telephone etiquette.

• Build sustainable relationships of trust through open and interactive communication.

• Follow up with client and their complaints; ensuring that customer’s requests are attended Accordingly and keep records of client interactions.

• Collect prompt and accurate feedback from client and take ownership of client issues.

• Retaining existing clients, delighting them and making them company's brand ambassadors.

• Escalate unresolved issues to the appropriate internal teams and follow up proactively.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Care Service job

What are the eligibility criteria for this Customer Care Service job?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Care Service job offered by Ithink Logistic Quick Services Private Limited in Malad (East), Mumbai.
What salary is offered for this Customer Care Service job?
Ans : The salary for this Customer Care Service job ranges between ₹25,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (East), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What does the role of Customer Care Service involve?
Ans : As a Customer Care Service, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Service job is located in Malad (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 2-5 years of experience is ideal for this Customer Care Service job.
Why should you apply for this Customer Care Service job?
Ans : This Customer Care Service job offers a salary between ₹25,000-₹40,000 per month. This is a Full Time opportunity and has 2 openings available.