Customer Relationship Executive

25,000 - 30,000 /month

Jell Pharmaceuticals Private Limited

Rabale, Navi Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: CRM Executive
Location: Rabale MIDC, Thane- 400701
Experience Required: 2–4 Years (preferred in B2B / Manufacturing / Sales Support roles)
Employment Type: Full-time

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage and strengthen relationships with existing clients. The role involves maintaining regular communication with customers, gathering feedback, addressing concerns, coordinating with internal teams, and ensuring a smooth post-sales experience that encourages repeat business.

Key Responsibilities

Client Relationship Management

Maintain strong and professional relationships with existing clients.
Serve as the primary point of contact for clients for post-sales communication.

Customer Feedback & Support

Collect regular feedback from clients regarding product quality, service, and overall experience.
Address client concerns or issues promptly and ensure timely resolution.

Order Follow-ups & Repeat Business

Conduct follow-ups with clients for repeat orders and maintain engagement with key accounts.
Track client requirements and coordinate internally to ensure timely execution of orders.

Internal Coordination

Communicate customer concerns or product-related issues to relevant departments such as Production, Quality, Logistics, or Sales.
Work closely with internal teams to identify solutions and ensure customer satisfaction.

Issue Resolution

Monitor and resolve client complaints, product issues, or delivery concerns efficiently.
Ensure clients are updated on the progress of their queries or requests.

CRM Data & Reporting

Maintain accurate records of client communication, feedback, and order history in CRM systems or internal databases.
Prepare periodic reports on client interactions, feedback trends, and follow-up status.

Candidate Profile

Bachelor’s degree in Business Administration, Marketing, or related field.
Strong communication and interpersonal skills.
Ability to handle customer queries professionally and maintain positive relationships.
Strong coordination and problem-solving abilities.
Proficiency in MS Excel, CRM tools, and reporting.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

Who is eligible to apply for this Customer Relationship Executive job at Jell Pharmaceuticals Private Limited?
Ans : Candidates should have a Graduate and above qualification for this Customer Relationship Executive job offered by Jell Pharmaceuticals Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rabale, Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There are 2 vacancies for this Customer Relationship Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Rabale, Mumbai.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 2 openings.