Customer Relationship Executive

19,000 - 28,000 /month

Ecolux Enterprises

Andheri (East), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Logistics

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: CRM Executive

Location: Andheri, Mumbai

Working days: 6 days a week

Timings: 10:00 AM 7:00 PM (Flexible)

Key Responsibilities:

Maintain and strengthen relationships with clients through regular communication.
Act as the first point of contact for client escalations ,inquiries, complaints, and service requests.
Follow up with clients to ensure timely resolution of issues.
Have to prepare reports on customer satisfaction, service metrics, and client interactions.
Support senior management in analyzing client feedback to improve services.
Coordinate with operations and sales teams to meet client requirements.
Utilize CRM tools to track interactions, manage client data, and maintain records.

Skills & Requirements:

Excellent communication and interpersonal skills.
Ability to handle escalations professionally and ensure timely resolution.
Strong problem-solving and customer service orientation.
Familiarity with CRM tools and MS Office.
Ability to work independently and manage multiple client requests.

If interested please share your cv on deepika@ecolux.co.in

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹19,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Relationship Executive job?
Ans : As a Customer Relationship Executive, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution along with 1-2 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹19,000-₹28,000 per month. This is a Full Time opportunity and has 2 openings available.