Customer Relationship Executive

• Coordinate with marketing team for campaigns and communication strategy.

• tele calling and customer feedback management

• run campaigns and loyalty programs

• maintain customer database for target marketing

• offers execution

• Manage online reputation and maintain high engagement.

• Effective customer engagement, retention and communication

• coordinate with peers for overall execution of campaigns

• data reporting and analysis

• Prepare daily/weekly engagement reports.

• Track complaint categories and resolution times.

• Monitor engagement metrics: response time, conversion rate, satisfaction score.

• Present customer insights to management for decision-making.

• understanding of SEO, performance marketing, project management, brand development, content writing, blogging etc

• able to manage website orders, creating effective sales funnel,

• prior experience in lead generation, conversion metrices, overall marketing analytics is must

• should be able to build or support mgmt in building digital marketing strategy and execution

• hands on various AI tools

• creative and customer centric approach

• Any certification and project proof will be an added advantage

• any ad hoc tasks Management may require support keeping in mind the business demand

salary no bar for experienced and skilled candidate..

•••• Freshers should not apply...

• Excellent communication (written & verbal)

• Empathy and customer-centric attitude

• Problem-solving and conflict resolution

• Familiarity with social media platforms & trends

• hands on the CRM tools or review platforms

• Quick response time and multitasking ability

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.