Customer Relationship Executive

18,000 - 25,000 /month

Agribegri Tradelink Private Limited

Nana Mava, Rajkot

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: Customer Relationship & Review Management Executive

Location: Rajkot, Gujarat (On-site)
Salary: 18000 - 25000(Depends on interview performance)
Company: AgriBegri Trade Link Pvt. Ltd.

About Us:

AgriBegri.com (incorporated in 2016) is India’s leading AgriTech e-commerce platform for agricultural inputs such as Seeds, Fertilizers, Pesticides, Plant Growth Regulators, Irrigation Tools, and Farming Equipment.
We provide farmers across India with authentic products, competitive prices, free home delivery, and dedicated customer support — helping them improve productivity and profitability.

Role Overview:

We are looking for a Customer Relationship & Review Management Executive to join our Rajkot office.
The ideal candidate will be responsible for maintaining strong customer relationships, ensuring customer satisfaction, and managing the company’s online reputation across multiple digital platforms such as Google My Business, Play Store, and other review channels.

This role requires excellent communication, problem-solving, and customer handling skills to ensure both positive brand representation and a high-quality customer experience.

Key Responsibilities:

Communicate with customers to understand their concerns, resolve issues, and ensure satisfaction.
Handle post-purchase customer interactions and follow-ups for feedback or service improvement.
Monitor and respond to reviews and ratings on platforms like Google My Business, Play Store, Merchant Center, etc.
Address negative feedback professionally and coordinate with relevant departments for timely resolution.
Encourage and manage collection of positive customer reviews and testimonials.
Prepare and share monthly reports on customer satisfaction, review trends, and feedback insights.
Build and maintain a positive online brand image through ethical engagement and relationship management.
Support marketing initiatives related to customer engagement, feedback drives, and loyalty programs.

Required Skills & Qualifications:

Education: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
Experience: 1–3 years of experience in Customer Relationship Management (CRM), Online Reputation Management (ORM), or Customer Support — preferably in e-commerce or service-based industries.
Strong verbal and written communication skills in English, Hindi, and Gujarati.
Excellent customer handling, listening, and problem-solving skills.
Familiarity with Google My Business, Play Console, Merchant Center, and social media review tools.
Ability to maintain calm and professionalism under pressure.
Proficiency in MS Excel/Google Sheets for data tracking and report preparation.
Basic understanding of digital marketing or online reputation management is an advantage.

Key Attributes:

Positive, empathetic, and customer-first mindset.
Detail-oriented and proactive in issue resolution.
Strong interpersonal and coordination skills.
Ability to work independently and as part of a team.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Relationship Executive job?
Ans : The salary for this Customer Relationship Executive job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nana Mava, Rajkot.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What does the role of Customer Relationship Executive involve?
Ans : As a Customer Relationship Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Nana Mava, Rajkot.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.