A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 21,100 /month*
Kbl
Double Road, Bangalore
₹100 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities:
Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.
Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.
Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.
Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.
Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.
Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.
Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.
Regd.
Office Hafeeza Chambers, No. 111/3 3rd Floor,
A
Wing, K H Road Bengaluru 560027
Ph
8106660647
