Customer Relationship Associate

Key Responsibilities:

• Manage and respond to customer inquiries and complaints via call, chat and email in a professional and empathetic manner.

• Handle customer queries, grievances and escalations effectively, aiming for first-contact resolution.

• Maintain high standards of communication and customer service aligned with brand values.

• Track, follow up, and close all customer issues within defined TATs (Turnaround Times).

• Coordinate with internal teams to resolve customer issues efficiently.

• Maintain accurate and detailed records of customer interactions using CRM tools.

• Identify trends in customer issues and proactively suggest process improvements.

• Provide post-purchase support including order updates, returns, and exchanges.

• Ensure a positive customer experience that builds loyalty and promotes repeat business.

Requirements:

• 1+ years of experience in customer service or CRM.

• Excellent verbal and written communication skills.

• Strong grievance and escalation handling abilities with a customer-first approach.

• Experience with CRM tools is preferred.

• Ability to multitask, work under pressure, and manage time effectively.

• A strong sense of ownership and accountability in managing customer concerns.

Interested candidates can apply with their updated resume.

Regards,

Sweta

HR team

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.