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Customer Relationship Associate

salary 20,000 - 50,000 /month
company-logo
job companyAccenture
job location Vikhroli (East), Mumbai
job experience1 - 5 years Experience in Customer Support / TeleCaller
99 Openings
full_time ఫుల్ టైమ్

కావాల్సిన Skills

International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Cab, Insurance, PF, Medical Benefits

Job వివరణ

We are looking for a Customer Relationship Associate to join our team at Accenture. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹50,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

ఇతర details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Associate job

  1. What are the eligibility criteria for this Customer Relationship Associate job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like International Calling, Query Resolution for this Customer Relationship Associate job offered by Accenture in Vikhroli (East), Mumbai.
  2. What salary is offered for this Customer Relationship Associate job?
    Ans : The salary for this Customer Relationship Associate job ranges between ₹20,000-₹50,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Associate job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Vikhroli (East), Mumbai.
  5. How many vacancies are there for this Customer Relationship Associate job?
    Ans : There are 99 vacancies for this Customer Relationship Associate role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
  7. What does the role of Customer Relationship Associate involve?
    Ans : As a Customer Relationship Associate, your work will involve skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Relationship Associate position is Vikhroli (East), Mumbai.
  9. Who is the right fit for this Customer Relationship Associate job?
    Ans : A candidate having skills like International Calling, Query Resolution with 1-5 years of experience is the right fit for this Customer Relationship Associate job.
  10. What makes this Customer Relationship Associate job a good opportunity?
    Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹20,000-₹50,000 per month. This is a Full Time job and has 99 openings.
Candidates can call HR for more info.
మరింత చదవండిdown-arrow

ఇతర details

Incentives

No

No. Of Working Days

5

Benefits

Cab, Insurance, PF, Medical Benefits

Skills Required

International Calling, Query Resolution

Shift

Night

Contract Job

No

Salary

₹ 20000 - ₹ 50000

English Proficiency

Yes

Contact Person

HR Manager Rohit
Posted 2 days ago
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