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Customer Feedback Executive

salary 18,000 - 23,000 /month
company-logo
job companyAasaanjobs Private Limited
job location Vikhroli (East), Mumbai
job experience1 - 5 years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: BPO
sales
Languages: Tamil, Telugu
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Customer feedback executive to join our team at AASAANJOBS PRIVATE LIMITED. The role offers ₹18,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Feedback Executive job

  1. What qualifications and experience are required for this Customer Feedback Executive position?
    Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Computer Knowledge.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Feedback Executive job ranges between ₹18,000-₹23,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Feedback Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Vikhroli (East), Mumbai.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Feedback Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Feedback Executive job?
    Ans : As a Customer Feedback Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Feedback Executive job is located in Vikhroli (East), Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge along with 1-5 years of experience is ideal for this Customer Feedback Executive job.
  10. Why should you apply for this Customer Feedback Executive job?
    Ans : This Customer Feedback Executive job offers a salary between ₹18,000-₹23,000 per month. This is a Full Time opportunity and has 25 openings available.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 23000

Regional Languages

Tamil, Telugu

Contact Person

Pritesh Padmajan
Posted 9 days ago
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