Customer Experience Specialist

Customer Experience Specialist – Trading

About SAHI

Sahi is built by experienced traders and technologists with deep expertise in trading systems and product development. We are focused on delivering high-performance trading solutions with fast execution, accuracy, and customization for serious traders. Our platform offers advanced chart-based trading and a user-friendly mobile interface to enhance the overall trading experience.

Role Overview

We are seeking a Customer Experience Specialist who understands financial markets and is passionate about delivering exceptional support. In this role, you will be the primary point of contact for traders and investors, handling queries related to trades, funds, accounts, and KYC. Your goal is to ensure every customer receives timely, accurate, and trustworthy support.

If you thrive in a fast-paced environment, enjoy solving complex problems, and want to contribute to building a world-class trading experience in India, this role is for you.

Key Responsibilities

• Serve as the first point of contact for customers via chat, email, and phone.

• Resolve queries related to account opening, KYC, fund transfers, trading operations, and platform usage.

• Manage live market-hour support with speed and accuracy.

• Coordinate with Operations, Risk, Product, and Technology teams to ensure end-to-end resolution.

• Track recurring issues, report system gaps, and suggest process improvements.

• Handle escalations and act as a liaison between customers and internal teams.

• Communicate clearly and professionally with customers at all times.

• Create and update internal SOPs, FAQs, and training materials.

Candidate Requirements

• Strong verbal and written communication skills.

• Hands-on experience in Futures & Options (F&O) trading and derivatives markets (mandatory).

• Prior experience in customer support, fintech, or broking operations.

• Strong analytical and problem-solving abilities.

• Experience with tools such as Freshdesk, Exotel, or similar platforms.

• Bachelor’s degree in any discipline.

• High level of accountability and ability to perform under pressure.

• Willingness to work in rotational shifts (6 days per week).

Why Join SAHI

• Be part of a high-growth, customer-focused organization.

• Gain in-depth exposure to capital markets and modern trading infrastructure.

• Make a real impact on how traders experience speed, reliability, and trust.

• Work with a collaborative and performance-driven team.

• Clear career progression into Quality, Process Excellence, Product Operations, or CX Leadership roles.

Skills & Requirements

Required Skills

Communication

F&O

Derivatives

CustomerSupport

Fintech

Preferred Skills

ProblemSolving

Analytics

Accountability

Experience

2 - 5 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Hindi

For more information contact

Priyadharshini

8197337193

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.