Customer Experience Executive

5,000 - 23,000 /month

Xperanza International Private Limited

EPIP Zone, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi, Kannada

12th Pass and above

Females Only

6 days working | Day Shift

Laptop/Desktop

Job Description

We are looking for a Customer Experience Executive to join our team at Zendra Workforce. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, Travel & Tourism. The role offers ₹5,000 - ₹23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Experience Executive job

What skills and experience do you need for this Customer Experience Executive job?
Ans : To apply for this Customer Experience Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Experience Executive job ranges between ₹5,000-₹23,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Experience Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in EPIP Zone, Bangalore.
How many vacancies are there for this Customer Experience Executive job?
Ans : There are 10 vacancies for this Customer Experience Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Customer Experience Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Experience Executive job?
Ans : As a Customer Experience Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Experience Executive position is EPIP Zone, Bangalore.
Who is the right fit for this Customer Experience Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Experience Executive job.
What makes this Customer Experience Executive job a good opportunity?
Ans : This Customer Experience Executive job is a good opportunity as it offers a salary between ₹5,000-₹23,000 per month. This is a Full Time job and has 10 openings.