Customer Care Service

We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.

Skills Needed:

• Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.

• Proficient in English (verbal and written) – must meet proficiency scale requirements.

• Strong customer service skills, demonstrated through interviews and role play evaluations.

• Ability to learn and comprehend training material in English.

• Excellent active listening and communication skills.

• Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.

• Good PC and internet navigation skills, including browser and system operations.

• Typing-by-touch proficiency with high accuracy.

• Prior experience in self-directed training and PC-based learning (preferred).

• Ability to handle sensitive information and follow background check compliance standards.

• Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.

• Prior experience in a multilingual contact center or customer support environment.

• Familiarity with financial services, payment systems, or card member services is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.