Customer Care Service

We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.

Skills Needed:

• Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.

• Proficient in English (verbal and written) – must meet proficiency scale requirements.

• Strong customer service skills, demonstrated through interviews and role play evaluations.

• Ability to learn and comprehend training material in English.

• Excellent active listening and communication skills.

• Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.

• Good PC and internet navigation skills, including browser and system operations.

• Typing-by-touch proficiency with high accuracy.

• Prior experience in self-directed training and PC-based learning (preferred).

• Ability to handle sensitive information and follow background check compliance standards.

• Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.

• Prior experience in a multilingual contact center or customer support environment.

• Familiarity with financial services, payment systems, or card member services is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹26000 per month that depends on your interview. It's a Full Time job in Mangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Unify Cx.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 99 Customer Care Service at Unify Cx
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Rotational Shift.