Customer Care Service

ROLE AND ELIGIBILITY CRITERIA

Role/Position: CSA

Reporting to: Supervisor / ASM

Location: Chhatrapati Shivaji Maharaj International Airport , Andheri East, Mumbai, Maharashtra, 400099, India

Basic Eligibility Criteria:

·         Experience: 6 months-1 year experience is retail industry / Fresher  

·         Qualification: Undergraduate/ Graduate

Selection Process:

·         Screening round by Hr

·         Personal Interview by Operations Head

KEY RESPONSIBILITIES:

·         Ensure high levels of customer satisfaction through excellent sales service

·         Maintain outstanding store condition and visual merchandising standards

·         Maintain a fully stocked store

·         Ascertain customers’ needs and wants

·         Recommend and display items that match customer needs

·         Welcome and greet customers

·         Manage point-of-sale processes

·         Actively involve in the receiving of new shipments

·         Keep up to date with product information

·         Accurately describe product features and benefits

·         Always be well groomed

·         Go the “extra mile” to meet targets

·         Maintain a clean and orderly environment in the store

·         Follow all companies’ policies and procedures

REQUIREMENTS AND SKILLS :

·         Customer Focus  

·         Effective communication – English, Hindi , Marathi

·         Interpersonal Skills

·         Role modelling

·         Good physical endurance

·         Basic understanding of sales principles and customer service practices

·         Should be flexible with 24/7 shifts and working on holidays/ festivities

·         Open to Feedback and learning

·         High on Energy levels.

·         Friendly, helpful, confident, and engaging personality

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.