International Customer Support Executive

22,000 - 35,000 /month

Trivesa Hr Consultant Private Limited

Sakinaka, Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

15 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Night Shift

Job Description

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We are looking for a International Customer Support Executive (US Process) to join our team at Andheri location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns. The role offers ₹22,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Manage 2-3 concurrent chats effectively.
Address customer queries, concerns, and complaints with a problem-solving approach.
Typing Speed must reach with minimum of 45 WPM with 95% of accuracy.
Maintain accurate records of customer interactions and follow-ups regularly.
Work collaboratively with other teams to escalate and resolve complex issues of customers.
Meet performance targets, including customer satisfaction, and issue resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Night shift (US Shift).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this International Customer Support Executive job

What qualifications and experience are required for this International Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience and skills like International Calling, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this International Customer Support Executive job ranges between ₹22,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This International Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sakinaka, Mumbai.
How many vacancies are there for this International Customer Support Executive job?
Ans : There are 15 vacancies for this International Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this International Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this International Customer Support Executive job?
Ans : As a International Customer Support Executive, key responsibilities include skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this International Customer Support Executive position is Sakinaka, Mumbai.
Who is the right fit for this International Customer Support Executive job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 1-4 years of experience is the right fit for this International Customer Support Executive job.
What makes this International Customer Support Executive job a good opportunity?
Ans : This International Customer Support Executive job is a good opportunity as it offers a salary between ₹22,000-₹35,000 per month. This is a Full Time job and has 15 openings.