Customer Care Service

21,000 - 22,000 /month

Teleperformance

Sector V - Salt Lake, Kolkata

6 - 36 months Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Aadhar Card

Job Description

Customer Support Executive – Voice Process

Work Mode: Work from Office (WFO)

Process: Domestic Customer Support – Voice Process

Salary: ₹21,000 – ₹22,000 CTC per month (Based on Assessment Score)

Shift: Rotational Shift (9 Hours)

Weekly Off: 1 Rotational Off

Joining: Immediate Joiners Preferred

Eligibility Criteria

Minimum 6 months of Customer Service experience (Mandatory)

Both Graduates and Undergraduates can apply

Excellent English communication skills (Verbal & Written)

Comfortable working in rotational shifts

Strong customer handling and problem-solving skills

Typing speed: 20 WPM with 85% accuracy

Assessment Score: Versant Level 4 or above

Key Responsibilities

Handle customer interactions through inbound voice calls.

Resolve customer queries, complaints, and service requests effectively.

Deliver a high-quality customer experience while maintaining service standards.

Accurately document customer interactions and case details.

Follow company policies, procedures, and compliance guidelines.

Escalate complex issues to the concerned team when required.

Training Details

15 Days Training

Followed by 2 Weeks On-the-Job Training (OJT)

What We Offer

Opportunity to work with a leading e-commerce brand

Structured training and career growth opportunities

Dynamic and professional work environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Care Service job

What skills and experience do you need for this Customer Care Service job?
Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What salary is offered for this Customer Care Service job?
Ans : The salary for this Customer Care Service job ranges between ₹21,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Customer Care Service job?
Ans : There are 30 vacancies for this Customer Care Service role.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What does the role of Customer Care Service involve?
Ans : As a Customer Care Service, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Service position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Customer Care Service job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-3 years of experience is the right fit for this Customer Care Service job.
What makes this Customer Care Service job a good opportunity?
Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹21,000-₹22,000 per month. This is a Full Time job and has 30 openings.