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Customer Care Service

salary 15,000 - 20,000 /month
company-logo
job companyTechlink Infoware Private Limited
job location Chakala, Mumbai
job experience6 - 12 months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift

Job Description

We are looking for a Customer Care Service to join our team at Techlink Infoware Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecom. The role offers ₹ 15,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

  1. What skills and experience do you need for this Customer Care Service job?
    Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Service job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Service job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chakala, Mumbai.
  5. How many vacancies are there for this Customer Care Service job?
    Ans : There is 1 vacancy for this Customer Care Service role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-1 years of experience are eligible to apply for this Customer Care Service role. Only female candidates are eligible.
  7. What are the key responsibilities of this Customer Care Service job?
    Ans : As a Customer Care Service, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Service position is Chakala, Mumbai.
  9. Who is the right fit for this Customer Care Service job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Care Service job.
  10. What makes this Customer Care Service job a good opportunity?
    Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 20000

Contact Person

Manisha Karwadkar

Interview Address

Unit No. 73, Apollo Industrial Estate, Off Mahaka, Andheri (East), Mumbai
Posted a day ago
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