Customer Care Service

15,000 - 20,000 /month

Techlink Infoware Private Limited

Andheri (East), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Customer Care Service to join our team at Techlink Infoware Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹ 15,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

What skills and experience do you need for this Customer Care Service job?
Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Service job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Care Service job. Only female candidates can apply.
What are the key responsibilities of this Customer Care Service job?
Ans : As a Customer Care Service, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Service job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Customer Care Service job.
Why should you apply for this Customer Care Service job?
Ans : This Customer Care Service job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.