Customer Care Service

Key Responsibilities

• Receive, log, and assign IT service calls; prioritize based on urgency and impact.

• Monitor progress, follow up, and ensure timely resolution of service requests.

• Maintain service records, reports, and documentation.

• Coordinate with vendors for billing, parts, and inventory management.

• Schedule preventive maintenance and installations as per plan.

• Escalate unresolved issues and support service standards compliance.

Qualifications & Skills

• Education: Bachelor’s degree or Diploma in IT, Computer Science, or related field.

• Experience: 2–5 years in IT service coordination, customer service, or operations.

• Soft Skills: Strong communication, organization, multitasking, and client-handling abilities.

Key Competencies

• Customer-focused mindset

• Time management and accountability

• Process orientation and accuracy

• Team coordination and adaptability

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Sysmac It Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at Sysmac It Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.