Customer Support Executive

Key Responsibilities: 

• Review Purchase Orders, manage order entry and invoicing in the ERP system. 

• Send Sales Order Acknowledgments and Proforma Invoices to customers. 

• Maintain and regularly review Project Trackers to ensure timely execution. 

• Coordinate Order Backlog Reviews with Production and Procurement teams, and communicate delivery schedules to sales and customers. 

• Manage New Customer Registrations by collecting, verifying, and uploading documents on the comapany portal. 

• Periodically review and update Registered Customer Documentation. 

• Coordinate with Quality, Production, and Finance teams for order processing, inspections (TPI), and resolution of customer complaints. 

• Submit and track post-sale documents (Invoice, Packing List, COC, TPI reports) as per PO requirements for smooth payment processing. 

• Renew and maintain all Distributor Agreements, coordinating closely with the Sales team. 

• Support Material Planning and project management activities. 

• Assist in Monthly Plan Follow-ups, ensuring alignment with organizational goals. 
   

Required Skill Set: 

• Excellent Communication Skills: Strong verbal and written English; articulate and professional correspondence skills. 

• Technical Proficiency: Advanced skills in MS Excel, Word, PowerPoint, and ERP systems. 

• Analytical and Quantitative Skills: Ability to analyze data, track projects, and generate reports. 

• Project Management & Customer Service Expertise: Proven experience managing multiple projects and customer interactions efficiently. 

• Commercial Awareness: Strong understanding of GST, e-way bills, and other statutory compliance requirements. 

• Cross-Functional Coordination: Skilled in communicating with internal teams for order scheduling and material availability updates. 
   

Nice to Have (Preferred): 

• Exposure to  systems, policies, and customer relationship processes. 

• Ability to manage distributor contracts and documentation. 

• Alignment with Leadership Competencies, especially: 

• Results Driven – Delivering outcomes that exceed strategic objectives. 

• Collaborative Relationships – Building trust and teamwork across departments. 

• Winning the Right Way – Acting with integrity, openness, and ethical business conduct. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.