Customer Care Service

Job Overview:

We are looking for a dynamic and motivated Customer Service Executive to join our team The ideal candidate will handle social media management, lead generation, content creation and client coordination while ensuring a high level of customer satisfaction This role requires strong communication skills, creativity, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Social Media Management Create, post, and manage engaging content across social media platforms to increase brand visibility.

• Lead Generation Identify, research, and generate potential business leads through online and offline channels.

• Content Writing Write compelling content for social media, email campaigns, blogs, and other marketing materials.

• Client Coordination Maintain regular communication with clients, ensuring timely responses and excellent customer service.

• Customer Service Address inquiries, handle complaints, and provide effective solutions to customers.

• Campaign Support Assist in executing marketing campaigns and tracking their performance.

• Reporting Prepare regular reports on social media engagement, lead generation, and customer feedback.

  Qualification:

  • Bachelor’s degree in Marketing, Mass Communication, Business Administration or related field.

  • Minimum 1 2 years of relevant experience in marketing, social media management, and customer service.

  • Strong understanding of social media platforms ( Facebook, LinkedIn, etc. and digital marketing trends.

    Key Skills:

    • Excellent verbal and written communication skills.

    • Strong creative and content writing abilities.

    • Proficiency in MS Office and basic knowledge of design tools (Photoshop preferred).

    • Good interpersonal and client handling skills.

    • Ability to multitask and meet deadlines.

    • Problem solving mindset with attention to detail.

      Application Process:

      Interested candidates can share their updated profiles with the subject line

      proactive@smgroup.work

      For queries, contact +91 8850694865

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., STORY MOLDERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 4 Customer Care Service at STORY MOLDERS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.