Customer Care Service

Job Title: Customer Service Associate

Location: Thane, Maharashtra

Experience Required: Minimum 1–2 years

Educational Qualification: Graduate

Key Responsibilities:

• Handle both inbound and outbound customer calls.

• Assist customers with insurance-related queries and claims.

• Engage in upselling and cross-selling insurance products during campaigns.

• Conduct customer satisfaction surveys to gather feedback.

• Ensure accurate and timely updates in customer service systems.

Skills and Competencies:

• Excellent communication skills in English and Hindi.

• Proficient in customer service practices, preferably within the insurance sector.

• Ability to work in a fast-paced, target-driven environment.

Work Schedule:

• 6 working days per week with 1 rotational off.

• 9-hour rotational shifts between 8:00 AM to 8:00 PM.

Additional Information:

• Candidates with experience in captive contact centers are preferred.

• Willingness to work on weekends and public holidays as per roster.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., INFINISERVE IT SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at INFINISERVE IT SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.