Customer Care Representative

25,000 - 40,000 /month

Tech Mahindra

Malad (West), Mumbai

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

Job Description – International Voice Process

📍 Job Role: Customer Associate / Senior Customer Associate

📌 Process: International US Telecom Process

🏢 Job Type: Work From Office (WFO)

📍 Locations: Pune /Mumbai

Roles & Responsibilities:

Handle inbound customer calls for international telecom customers.
Resolve customer queries related to telecom services and accounts.
Provide accurate information and excellent customer support.
Maintain professional communication with customers.
Update customer details and call records in the system.
Achieve quality and productivity targets.

Eligibility Criteria:

Minimum Qualification: 12th Pass and Graduation

Minimum 1 year experience in International Inbound Voice Process mandatory

B2C domain experience required

Good English communication skills

Basic computer and internet knowledge

Familiar with MS Office

Shift Details:

Night Shift

5 Days Working

Split Week Off

Interview Rounds:

HR Round

OPS (UAT)

SHL 58

B2 Assessment

Documentation Required:

Aadhaar Card

Academic Documents

Experience Proofs

Photo ID

Last 3 Salary Slips (for experienced candidates)

📢 Open Positions: 50

Age Limit: 20 to 44 years

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹40,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Malad (West), Mumbai.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 50 openings.