Job Responsibilities:
Should communicate with customers regarding their orders over social media platforms, payments & helping them with the information they need.
Should coordinate with the other teams regarding the customer requests & order information.
Should help them in the return & exchange processes.
Should communicate with them over mails, calls & messages.
Should act as a medium of communication between the customer and the product.
Job Skills:
Should be able to politely explain to customers regarding the information they ask for.
Should be able to communicate in Hindi & English.
Should have a polite and pleasing attitude.
Should be able to convince customers when required.
Candidates who are aware of the process of Shopify get a brownie point.