Customer Care Representative

Customer Support Executive

Company Name: GR LOGISTICS INDIA PVT LTD.

Location: NAVI MUMBAI

Salary (In-Hand): 12 K-25 K

Job Type: Full-Time

About the Company

GR LOGISTICS INDIA PVT LTD is a growing organization in the Freight forwarding and custom clearance sector, committed to delivering quality services and excellent customer experiences. We value our employees and provide ample opportunities for career growth.

Job Description

We are looking for a Customer Support Executive to join our dynamic team. The ideal candidate will handle customer calls, resolve queries, and ensure a smooth and positive customer experience.

Key Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.

Address customer queries, resolve issues, and manage complaints efficiently.

Maintain accurate records of customer interactions and follow-ups.

Provide customers with clear, accurate, and timely information.

Escalate complex cases to relevant departments and ensure resolution.

Achieve individual and team performance targets.

Requirements

Minimum Qualification: 12th

Experience: 0–2 years in customer service or related role.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Comfortable working in Day shift (9.30 am to 6.00 pm)

Available to work 6 days a week

Perks & Benefits

Attractive in-hand salary.

Incentives and performance bonuses.

Career growth and development opportunities.

Supportive work culture and team environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., GR LOGISTICS (INDIA) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 2 Customer Care Representative at GR LOGISTICS (INDIA) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.