Customer Care Representative

24,000 - 32,000 /month*

Foundever

Airoli, Mumbai

₹3,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team at Coppergate . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹24000 - ₹32000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Excellent communication (fluent)
Salary fresher: 24000+2000 incentive
Experience: 29000+3000 incentive
Pick up and drop
Age limit 50

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Representative role.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹24,000-₹32,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Representative job is located in Airoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 0-1 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹24,000-₹32,000 per month. This is a Full Time opportunity and has 10 openings available.