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Customer Care Representative

salary 24,000 - 32,000 /month*
company-logo
job companyCoppergate Consultants Private Limited
job location Airoli, Navi Mumbai
incentive₹3,000 incentives included
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
Incentives included
full_time Full Time

Skills Required

International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Night Shift
star
Job Benefits: Cab, Meal, Insurance, PF

Job Description

We are looking for a Customer Care Representative to join our team at Coppergate Consultants Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 24,000 - ₹ 32,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.





SALARY: 29000+3000 For Experience

24000+2000 For Fresher

Communication: Excellent communication required ( B2 communication)


Incentive upto 20k

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Representative job

  1. Can freshers or experienced candidates apply for this Customer Care Representative role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Representative role.
  2. What salary is offered for this Customer Care Representative job?
    Ans : The salary for this Customer Care Representative job ranges between ₹24,000-₹32,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Night shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 25 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
  7. What does the role of Customer Care Representative involve?
    Ans : As a Customer Care Representative, your work will involve skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Representative job is located in Airoli, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Care Representative job.
  10. Why should you apply for this Customer Care Representative job?
    Ans : This Customer Care Representative job offers a salary between ₹24,000-₹32,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, PF

Skills Required

International Calling, Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 24000 - ₹ 32000

Contact Person

Trupti
Posted 8 hours ago
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