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Customer Care Representative

salary 14,000 - 15,000 /month
company-logo
job companyConcentrix
job location Doranda, Ranchi
job experience0 - 2 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
Males Only
jobShift
6 days working | Rotational Shift
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Job Benefits: PF
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Representative to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

  1. Can freshers or experienced candidates apply for this Customer Care Representative role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Representative role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹14,000-₹15,000 per month in this Customer Care Representative position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Doranda, Ranchi.
  5. How many vacancies are there for this Customer Care Representative job?
    Ans : There are 50 vacancies for this Customer Care Representative role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a 12th Pass and above qualification and 0-2 years of experience are eligible to apply for this Customer Care Representative role. Only male candidates are eligible.
  7. What work will you do in this role?
    Ans : As a Customer Care Representative, you will work on skills like Domestic Calling, International Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Representative position is Doranda, Ranchi.
  9. Who is the right fit for this Customer Care Representative job?
    Ans : A candidate having skills like Domestic Calling, International Calling with 0-2 years of experience is the right fit for this Customer Care Representative job.
  10. What makes this Customer Care Representative job a good opportunity?
    Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹14,000-₹15,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

International Calling, Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 14000 - ₹ 15000

English Proficiency

Yes

Contact Person

Sagar Zubair Ansari

Interview Address

Ranchi Concentrix Add - 3rd & 4th floor, Nilambar Arsh Heights, Vodyanagar, Shyamali Colony, Doranda, Ranchi, Jharkhand 834002, Doranda, Ranchi
Posted 2 days ago
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