We are looking for a Customer Care Representative to join our team at Apna Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹12,000 - ₹18,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Both Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Care Representative job
Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have All Education levels can apply for this Customer Care Representative role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹12,000-₹18,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels are eligible to apply for this Customer Care Representative job. No prior experience is required.
What are the key responsibilities of this Customer Care Representative job?
Ans : As a Customer Care Representative, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Thane West, Mumbai.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹12,000-₹18,000 per month. This is a Both job and has 50 openings.
A Naukri Group company
LoginHire Local Staff
12,000 - 18,000 /month
Apna Solution
Thane West, Thane
Freshers in Customer Support / TeleCaller
Full Time/Part Time
