Customer Care Representative

15,000 - 25,000 /month

Advanced Power Product Llp

A J C Bose Road, Kolkata

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Customer Care Representative to join our team at Advanced Power Product Llp. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Electrical Equement. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-2 years of experience.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in A J C Bose Road, Kolkata.
How many vacancies are there for this Customer Care Representative job?
Ans : There is 1 vacancy for this Customer Care Representative role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Care Representative role. Only female candidates are eligible.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is A J C Bose Road, Kolkata.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 1 openings.